If you operate a small business, you probably don’t want to incur the heavy costs of hiring a full-time, senior IT staff; but that doesn’t mean you don’t need on-going technical support to keep your business running smoothly.

That’s why we offer small to mid-size businesses in the Los Angeles and Las Vegas areas our  ProCare Support Program. ProCare brings you 24/7 on-going network and technical support without the expense of hiring a full-time IT department.

Clients who sign up for ProCare Membership are typically fast growing businesses with 10 to 60 employees that require on-going technical support and maintenance. Over and over again they tell us the single biggest benefit of their  ProCare Membership is the fact that they no longer have to worry about computer problems and can focus on their core business needs.

Of course, they also love the peace of mind that come with knowing important tasks like remote backup, virus protection, and network security are no longer issues they need to be concerned with.

Top 6 Reasons Why Over 200 Business Owners In Los Angeles and Las Vegas Trust Us To Support Their Mission Critical Network and Computers:

1. We guarantee 15 minute or less response time to your computer emergencies.  You will always be able to contact us quickly.
2. You are assured 24/7 access to our Help Desk, staffed by certified technicians familiar with your network topography and requirements. No more waiting for someone to call you back when you have a question or issue.
3. We explain everything to you in plain English, not “geek-speak”. Our goal is not forcing you to become the next Bill Gates.
4. We focus on understanding your business goals and offer solutions to maximize profits and productivity while reducing costs. Quarterly, on-site strategy meetings and bi-weekly conference calls are included with your Membership.
5. CSG works Pro-actively to identify and solve issues before they become crisis situations. Your network is monitoried 24/7 by our Network Operations Center (NOC) giving you piece of mind.

We unconditionally guarantee that you will love ProCare. If, after 90 days, you are not completely satisfied, we will refund your money- no questions asked.

What is NetProtect?

NetProtect is CSG's suite of Network Protection Services that offer exceptional Web security through a reliable, hassle-free software as-a-service (SaaS) deployment option. With no applications or hardware to install or deploy, NetProtect can be defending a network in no time. NetProtect includes:

• NetProtect Web Filter
  • Category-based Web filtering
  • Secure TrustedSource reputation-based Web filtering for real-time liability, access management,
and protection against malicious behavior
• NetProtect Anti-Malware
  • Comprehensive signature-based AV, plus
  • Proactive, intent-based protection to stop today’s Web 2.0 threats
• NetProtect Enterprise Virus & Malware Protection
  • On-premesis virus protection for servers and desktops
  • Fully managed 24/7 by our NOC team.
  • Virus definition updates every hour or less.

What are the advantages of reputation-based Web filtering and TrustedSource? CSG has set a new standard for proactive detection through our industry-leading reputation system, TrustedSource. Relying on extensive knowledge of Internet entities and the constantly changing global threat landscape, the TrustedSource network identifies potentially malicious behavior and enables organizations to block these threats in real time. TrustedSource’s unrivaled effectiveness is a direct result of CSG’s unique view into enterprise Internet traffic. By accumulating data from thousands of sensors located in over 50 countries, TrustedSource creates a profile of all activity on the Internet and then utilizes this profile to watch for deviations from expected behavior. The system then generates a “reputation score” based on the behavior of the host. This score is incorporated into the NetProtect and enables organizations to enhance security by quickly and accurately rejecting unwanted traffic.

Our service  uses comprehensive signature-based anti-virus protection and proactive, intent-based filters. Secure Anti-Malware is consistently recognized for providing the best protection against web-borne viruses, spyware, Trojans, and other forms of malicious code.

• Reputation-based protection from TrustedSource
  • Enhances web filtering to meet the threats of the “Web 2.0” world
  • Research team behind TrustedSource: nearly 100 individuals with advanced degrees and decades
of computing and security experience
  • Team correlates data from numerous sources and analytical models to assess Web security risk
resulting in high accuracy and proactive protection
  • Blended threat protection: Intelligence on messaging traffic enhances Web protection

NetProtect Features

Reporting

NetProtect offers both dashboards and Web-based reports. Dashboards offer an instant view into your organization’s Web traffic and includes valuable information such as top categories accessed, bandwidth consumed, bandwidth saved due to blocking, and malicious or suspicious sites requested. Various reports including user-based reports can also be run that help your organization understand  Web traffic while fine-tuning customized policies including top blocked sites, most visited sites, and blocked sites that contain malware.

SafeSearch

NetProtect supports SafeSearch functionality for most major search engines. NetProtect will override whatever individual setting a user has on their browser and enforce a search engines ability to block web pages containing explicit sexual content from appearing in search results.

Encrypted/HTTPS Site Filtering

NetProtect is powered by the TrustedSource Web Database. This database classifies the majority of HTTPS sites by the content served and is able to block outbound HTTPS requests, if appropriate by policy.

What advantages does this service offer over on-premise implementations?

• Easy, cost-effective deployment with no on-site hardware or software to maintain/support
• Lower IT staffing costs
• Purchasing flexibility – option to make an operational expense rather than a capital expense
• Instant, hassle-free setup – organizations simply redirect Web traffic to a CSG data center

Does the NetProtect include Anti-Malware protection? NetProtect  offers full protection against malware and simplifies implementation.

How do users get directed to the service? CSG provides a variety of ways to configure networks to connect the our service including redirecting Web traffic from a firewall, web proxy, or web browsers. The right option is dependent on current network equipment and security policy.

Free 27-Point Problem Prevention Audit Gets You Started

As a prospective customer, we offer a complimentary 27-Point Problem Prevention Audit to look for potential problems, security loopholes, spyware, viruses, and other computer problems that will cause your network and computer systems to slow down, act funny, crash, and lose data. We will also review your firewall and security settings, check the integrity of your hard drives, review your backup and Disaster Recovery (DR) procedures, and remove any unwanted programs and ad-ware.

To sign up for a free, no-obligation audit, click here.